Frequently Asked Questions – Find Answers to Questions We Receive the Most

General Questions

Do your drivers pass criminal background checks?

Yes they do. We take pride in hiring the best at Real Time Transport. Our drivers have clear criminal background checks and clean motor vehicle records. See other qualifications you can expect from our staff on our staff page.

Is there a list of the types of appointments you take people to?
Yes there is. You can find an abbreviated list on our services page. However, the best way is to know if your appointment is one that we service is to get a quote.
Do you have any references?
Occasionally we receive testimonials from our clients and we post them to give a glimpse of the extraordinary level of service we provide. Please read our testimonials on our staff page.
What areas do you cover?
We provide local transportation to our neighbors in Collin, Dallas and Rockwall counties just to name a few. For a more complete list click here on coverage area.
What type of vehicles do you have?
Passenger comfort and safety are our utmost priority at every single stage of the trip. Our fleet is composed of Dodge Grand Caravans, Scion xBs, and Lexus RX 330s. Click our fleet to learn more.
What are you rates?
We endeavor to provide our services at the best possible price so rates vary. Please call us for details on current rates or click get a quote.
Does Medicaid cover this service?
At this time, Real Time Transport is not a Medicaid provider, in most cases, the state of Texas Medicaid transports are contracted and arranged through brokers (select Transportation Management companies). In order to arrange for and have Medicaid pay for your non-emergency transport, you must call the Health and Human Services Medical Support Line at 1-877-633-8747 and they will arrange for various contracted services in your area to transport you.
Does my HMO, PPO, POS or related health insurance cover this service?

You'll need to contact your insurance provider's customer service department and/or case management department to assess your benefits for Non-Emergency Medical Transport coverage. You may also have the case manager or the provider relations department contact us at 214 566 3451 to inquire about arranging your transport*.

*Insurance providers transport require pre-authorization.

Does Medicare cover this service?
Medicare will not reimburse for non-emergency transportation. They will only pay for a medically necessary transport in an ambulance usually in an emergency situation.

At Real Time Transport, we know that you will have many questions when it comes to choosing dependable transportation for your non-emergency medical transport.


Even though we can’t possibly answer all your question via the web, we hope to answer as many as we can, or at least the most frequently asked questions.


If there are any questions that you may have that are not answered on this page, or if you would like more information than what is provided, please do not hesitate to contact us by any means that is convenient for you.


We are available by phone: 214.566.3451, email: and through our get a quote form or our contact us form.


We look forward to hearing from you soon.